2Removal – Terms & Conditions
By confirming a booking with 2Removal you are agreeing to the following terms and conditions.
All local jobs are hourly rates unless they are long distance or otherwise stated. the time begins from when the time the van driver arrives at the pickup address. If for any reason the job is delayed by the customer the time will still count from the time driver arrived.
All fixed quotes are based on information given to us in the time of booking. We may either increase or decrease the price if any of the following have not been taken into consideration when preparing your quote.
a) If all items / quantity are not disclosed properly and accurately.
b) We have to collect or deliver goods to floors higher then those agreed.
C) Breakdown of lifts which were ‘working’ at the time of quote, meaning manual labour up the stairs.
d) Packing has not been finished meaning loading times are stretched beyond the time expected
e) Dismantling or assembling any flat-pack furniture or fittings.
F) there are circumstance which prevents / delays the collection or delivery of goods beyond our control i.e Inadequate access preventing free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive prevents our vehicles to load and/or unload within 20 metres of the doorway, Keys for the property are not present at the time.
(All of these only apply to fixed quotations).
2. Customers Responsibility
a) Obtain all paperwork (licences, parking permits, etc.) necessary for the removal to be completed
b) Take all reasonable steps to ensure that nothing is left behind or taken away in error.
c) Insure the goods submitted for removal against all insurable risks where you do not wish to accept our ‘Insurance Cover’.
d) Declare to us valuations of all goods being moved. the value to be used is the current value (not a new value).
e) Provide parking (see 1a)
3. Non-submission of certain goods for removal.
the following items are excluded from this contract:
a) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind.
b) Items which have potential to damage, explode or be dangerous including gas bottles, aerosols, paints, firearms and ammunition.
c) Prohibited or stolen goods.
e) Goods which may be likely to encourage vermin, pests or cause infestation.
f) Food or drink which is refrigerated or frozen.
g) Any pets or animals (including reptiles, fish and birds) whether in cage, tank or animal carrier.
If these goods are removed we will not accept liability for loss or damage due to the special nature of the goods concerned. Our Insurance does not cover any of these goods.
a) It’s the customers responsibility to provide parking (reserve a space for the van outside of property before our arrival or arrange a suspension or permit where necessary with local council) If there is no pre-arranged parking and our van receives a ticket, it will be the customers responsibility to pay the fine to the driver at the end of job.
5. Payment for Services
Unless otherwise agreed by us in writing:
a) We will require a booking payment
b) Full payment must be made in cash or cheques upon job completion. With any added fees or charges occurred with the move.
6. Time & delays
a) Arrival time on any job is estimated. We will do our best to be on time, but there might be delays caused by circumstances out of our control. ( e.g. weather, traffic… )
b) We do not accept liability for any customer loses due to out of our control pick-up/delivery delays.
We reserve the right to change or cancel any bookings. And if we do you will recieve a full refund if any monies have been paid as a booking payment.
8. Abusive or aggressive behaviour
Our van drivers have the right to work without feeling intimidated. If the driver is forced to terminate a job because of abuse or aggression from a customer, he or she will still be charged in full.
Charges if you postpone or cancel the removal
By agreeing to undertake the removal or storage we incur costs in preparing for it and also lose the opportunity to undertake further work that would use the same resources. Because of this, we may suffer loss if you cancel this contract or postpone its performance. the amount we will potentially lose will depend upon when the cancellation and/or postponement occurs. If you postpone or cancel this Agreement, we will charge you according to how much notice is given. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.
More then 7 working days before the removal was due to start : No charge.
If less then 7 days : Not more then 50% of the removal charge.
Within 24 hours : 100% of the removal charge.
If for any fault of ours your job is not completed you are entitled to a full refund if the job was not started.
We will offer a partial refund or a discount if the job has been started but not fully completed if this is our fault.
2Removal International Transport: Terms and Conditions of Business.
Our quotation assumes ease of access at a point adjacent to the house for loading and unloading.
An additional charge may be added for premises with difficult access.
Please inform us in advance of any heavy lifting required such as pianos and safes and any likely difficulties with parking a large removal vehicle so the necessary arrangements can be made. Additional costs may be incurred for the above.
Assembly of furniture and any tradesman services such as for the disconnection of a washing machine and/or lighting may incur a charge.
A delay for keys at the new property may incur an additional charge. However, depending on the location, on request, free storage can be offered.
Stated delivery times are only estimated times of arrival.
Payments are made fully on collection when transporting to all countries except Spain and the UK where 50% may be paid and the balance before unloading in an irrevocable form. I.e. cash, bankers draft, credit card, etc. Ordinary cheques or bank transfers must be fully cleared before delivery.
If these criteria are not met, the company reserves the right not to deliver and to charge for storage and subsequent delivery at the standard rate.
Storage charges will commence on a weekly basis, 2 weeks after collection where the delay of the delivery is the fault of the customer.
Extra charges will be incurred if the volume of work is 10% greater then that quoted. Extra charges will be made to the client if more then 2 men are required to carry out the work.
the company reserves the right to alter without warning any scheduled service it operates without liability.
2Removal is able to indemnify the client against All Risks of loss or damage to household removals arising from any cause during loading or unloading of the conveying vehicle or transit therein but excluding the following:
A) Loss or damage to furs, jewellery, watches, precious metals and precious stones, deeds, bonds, Bills of Exchange, promissory notes, money or securities for money, stamps of any kind, manuscripts and other documents.
B) Loss or damage caused by or arising from wear, tear gradual deterioration, mildew, moth, vermin, or any process of cleaning, repairing or restoring.
C) Loss or damage to self-assembly furniture unless dismantled prior to the day of removal and paid for.
D) Mechanical or electrical damage unless caused by external means.
E) Breakage of owner-packed goods unless caused by a major accident to the means of conveyance.
F) Loss or damage occurring in premises where the goods are stored or warehoused unless the cover is granted elsewhere in this policy.
It is a condition precedent to liability that the client shall obtain a value inventory in respect of the goods, prepared prior to commencement of transit and signed by the owner of the goods.
Any discrepancies and complaints should be notified to the company in writing within 48 hours of the move. Your Removal Quotation letter is valid for a minimum period of 6 months.
If you postpone or cancel the contract, we will make a charge according to how much notice is given. Deposit: non-refundable.
In the removal industry, limited liability is standard practice because the mover does not know the value of a customer’s goods.
2Removal Terms and Conditions are important. Please note the following:
2Removal excludes liability for jewellery, CDs, electrical goods and other similar items.
2Removal limits the company’s liability to £40 per item in the event of loss or damage caused as a result of its negligence.
2Removal limits the company’s liability to £55 per premises in the event of damage to your premises.
2Removal excludes liability for owner-packed goods other then through negligence.
2Removal specifies the time limits for submitting claims for loss or damage.
Jewellery, money and other items should not be included for removal.
If you want to do your own packing you need to consider the following:
2Removal is responsible for the loss or damage caused by its negligence. Goods may be damaged by other causes over which a removal contractor has no control.
Matching Pairs and Full Sets of Items.
Like most household contents policies, if one of a pair of items or part of a set is lost or damaged, our agent will only pay for the individual item that is lost or damaged. Our agent will not pay for the replacement of the entire set.
Mechanical and Electrical Breakdown
It is not possible for 2REMOVAL to check that electrical goods are working before a move takes place and we obviously have no responsibility for pre-existing damage.
This means that we will only pay for mechanical and electrical breakdown if there is obvious damage to outer casings.
the client is totally responsible for establishing that all items for transport/removal have been removed in their entirety. No liability will be accepted for any oversight even if verbal instructions have been given to the company.
In the event of any accounts, which have been outstanding in excess of 3 months from date of collection or departure, for goods stored under contract, the goods may be returned to the departing depot and transport costs incurred will be charged at the standard rate applicable for the full round trip.
For all storage agreed upon, a 3-month deposit must be paid in advance. After that period, a monthly payment needs to be made to this company for storage costs. If no payment has been received from the client after 3 months, notice will be given and, 1 month after that , the goods will be disposed of.
Any stored goods that have not had an account settled after a 3-month period will then become the goods of 2REMOVAL.
2REMOVAL reserves the right to sub-contract. In this case our sub-contractors insurance will cover liability as per our terms.